General Unlocking

Why would I want to unlock my phone?

  • To be able to keep the handset you currently have and love to another service provider.
  • move to a different service provider for any reason you like: better customer service, better reception, better plans, better rates
  • To possibly use your current hand-set on international travel
  • To move your service from AT&T to T-Mobile or vice versa and take your phone handset with you for the new carrier to activate your service. Both are on the GSM Network. (GSM Network explained later). To take your current handset or new handset to another GSM Carrier.
  • To move your service from Sprint to Verizon or vice versa. (Both are on the CDMA Network). To take your current handset or new handset to another CDMA carrier.

Which mobile phones can you unlock?

We can unlock:

  • 99% of all mobile phones
  • iPhones – iPhone 6+, iPhone 6, iPhone 5S, iPhone 5C, iPhone 5 and iPhone 4S
  • Android phones – Samsung, LG, HTC, Motorola, Alcatel and ZTE.
  • Windows Phones – Nokia Lumia
  • Mobile phones from most Networks – AT&T, T-Mobile, Verizon, Sprint, US Cellular, Open Mobile and Claro.

Which mobile phones can you NOT unlock?

We do not unlock:

  • Trac Phones
  • ‘Disposable Phones’
  • Some pre-paid and non-contract phones that do not have IMEI numbers
  • Mobile phones that have an IMEI number that begin with the numbers – 0099

How do I know if my phone is unlocked or not?

      • Good question. The simplest way is to put your new SIM card (SIM card questions below) into the phone and see if it works.
        If the phone pulls service without asking for a code, then it is unlocked. Most models will give you an error stating the device is locked.

How do I unlock my phone?

  • After you purchase an unlock code, you will receive detailed
    unlock instructions via e-mail just for you phone model.

Once my phone is unlocked, I can take it to any carrier?

  • Any GSM Carrier Phones (AT&T, T-Mobile) can be used on any
    GSM network worldwide once it is unlocked.
  • Any CDMA Carrier Phones (Verizon, Sprint) can be used on any CDMA network, once it is unlocked.

How does UnlockingYourPhone.com know how to get my unlock code?

  • UnlockingYourPhone.com is a team of experienced cellular Technicians that live and breath mobile devices. We have been in the wireless repair & unlocking industry for 12 years and have built relationships that enable us to provide you with reliable and affordable service.

What is your 100% guarantee?

  • If you have problems with your unlock code, we’ll get it working.
  • If we can’t get it your phone unlocked, we will give you every penny back.

My phone is under warranty, so can you unlock my phone free of cost?

  • No

What is the difference in ‘unlocking my phone’ and ‘jailbreaking’ my phone?

  • Unlocking your phone allows you to switch your network operator. For example: if you have a mobile phone that was originally on the AT&T network and you want to use it on the T-Mobile Network…..in this case unlocking your phone will allow you to switch your service and take your handset with you.
  • ‘Jail-breaking’ your phone willonly allow you to install some third party, ‘cracked’ applications or to use some pirated apps. Jail-breaking your phone doesn’t allow you to switch your network or cell phone service provider.

If I know the manufacture of my phone only (ie: Samsung / Apple / LG / etc) is that enough information to know that UYP.com can unlock my phone?

  • com needs both your phone’s IMEI or MEID number and the Manufacturer, to unlock it successfully.

If I want to buy a phone that is new and in the box, do I have to know what the IMEI or MEID number is before I can determine if UYP.com can successfully unlock it?

  • com needs either your phones IMEI or MEID Number  and manufacturer to successfully unlock it.

If I unlock my AT&T iPhone 4 for T-Mobile or Simple Mobile can I use it back on AT&T later if I choose?

  • Yes. You can always use your iPhone on AT&T or any carrier once unlocked.

Do I have to unlock my phone every time I want to switch Providers or update my phone?

  • Once your phone is unlocked, you may use any SIM Card Worldwide or update your phone at any time.

A MOBILE PHONE’S IDENTITY – needed to unlock a phone

  • All mobile phones sold in the USA are requires by the FCC to be assigned a unique identifying number known as an IMEI numbers or MEID numbers. One of these numbers is needed to be able to unlock mobile phones. No two devices will have the same IMEI or MEID number.

Do you only unlock AT&T phones or can you unlock any GSM phone?

  • We can unlock any GSM phone. If you phone has a SIM card, we can unlock it! During checkout you can choose which carrier you phone is currently locked to.

Do we unlock Trac Phones?

  • No, we do not unlock Trac Phones.

Can you unlock an iPhone with iOS 5, iOS 5.01, iOS 5.1, or iOS6

  • We can unlock an iPhone no matter what the iOS version is.

Can you unlock my Sprint phone?

  • I’m sorry. We can not unlock any Sprint device. In most cases you will want to ask a service to FLASH your “CDMA” device to work with a specific new CDMA carrier. CDMA devices are not controlled by a SIM CARD even if they have one available. CDMA carriers are Sprint, Verizon, US Cellular, and reseller or subsidiaries such as Boost Mobile, TracPhone, and Virgin Mobile. There are also services that accept CDMA or GSM phones such as Straight Talk and Red Pocket. We do not offer recommendations to any particular FLASH service and recommend that you ask someone at the service you are trying to move to. Most likely you do not need to unlock with Sprint, you need to FLASH to a specific new carrier. If you believe you need an unlock with Sprint, please contact them directly. https://www.sprint.com/legal/unlocking_policy.html

How do I know if my phone is unlocked or not?

  • Good question. The simplest way is to put your new SIM card into the phone and see if it works. If the phone pulls service without asking for a code, then it is unlocked. Most models will give you an error stating the device is locked.

How do I unlock my iPhone? I already paid for it on your site?

  • You will receive an email from UnlockingYourPhone.com indicating your unlock is complete. When you receive that email, connect your iPhone to iTunes and BACK UP then RESTORE the device. Instructions below. To do this from an Apple computer: (iTunes) Highlight under DEVICES your iPhone (usually appears with your name) and press (CTRL + Mouse Click) and select BACK UP. This process takes a few minutes to 15 minutes depending on how much information needs to be backed up. When the BACK UP is complete, change into the new SIM CARD and connect to iTunes again. Highlight the iPhone again and press (CTRL + Mouse Click) and select RESTORE From Back Up. Choose the correct device if more than 1 iPhone has been backed up to your computer before. Proceed with RESTORE. When completed, the iPhone is unlocked. Allow up to 5 minutes for the NEW SIM CARD to be provisioned. Find APN Settings for DATA and MMS settings from our Support page. To do this from a Windows computer: (iTunes) Highlight under DEVICES your iPhone (usually appears with your name) and right click on iPhone with your mouse and select BACK UP. This process takes a few minutes to 15 minutes depending on how much information needs to be backed up. When the BACK UP is complete, change into the new SIM CARD and connect to iTunes again. Highlight the iPhone under DEVICES again and right click on iPhone with your mouse and select RESTORE From Back Up. Choose the correct device if more than 1 iPhone has been backed up to your computer before. Proceed with RESTORE. When completed, the iPhone is unlocked. Allow up to 5 minutes for the NEW SIM CARD to be provisioned. Find APN Settings for DATA and MMS settings from our Support page.

Can I use my Verizon or Sprint iPhone 4S with T-Mobile or Simple-Mobile?

  • It is possible, however we don’t recommend it due to the stories we’ve experienced and heard. UnlockingYourPhone.com does not offer remote unlocking service on these devices. You will need to use a SIM card modification tool found here: www.gevey.com

Problems Unlocking

I received an email with “Unlock not found” instead of a code!

  • This can happen when an incorrect IMEI is entered when submitting your order. Our advanced support team should be contacting you within 1 business day.

My phone says NO SERVICE after I unlocked it, what do I do?

  • If you install your SIM card and your device says NO SERVICE please follow the unlock instructions again.

Not registered with Network

  • Sometimes it can appear that the unlock did not work while in fact, the problem is with the new sim card. There have been cases when a sim card was failed to be registered with the new network. Please test the sim card on another unlocked device or on a device that was created for that network before assuming that the unlock did not wo

What do I do if my code does not work?

  • It is extremely rare for an unlock code to not successfully unlock your phone. Please review that all the details (IMEI) you provided to us is accurate! If all information is accurate, we will have an advanced support agent contact you within 1 business day.

Will picture messaging and internet work?

  • Your new carrier should provide you with APN / MMS settings to be able to use picture messaging and internet service. Most of the time you can find a YouTube video or written instructions online if you do not have a local carrier representative to help you.

Charges & Refund

How long will the refund process take?

  • The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards). Refunds issued to PayPal account should reflect on your account immediately, but according to PayPal, it could still take up to 30 days for you to receive your funds.

I see multiple charges on my credit / debit card.

  • If you have multiple attempts to complete your transaction, your online banking statement may make it appear that you sent us multiple payments. However, your bank is actually holding the funds as an incomplete transaction for each attempt. This is a policy that your bank has and those funds never reach us. If the funds are not marked as available at your bank within 3 business days, please contact your bank. Please also see: http://en.wikipedia.org/wiki/Authorization_hold

What is your 100% guarantee?

  • If you have problems with your code, we’ll get it working. If it doesn’t work we’ll give you every penny back.

What methods of payment do you accept?

  • We accept all major credit cards as well as Paypal.

IMEI and MEID

What do the initials IMEI number stand for?

  •  International Mobile Equipment Identity
  • It is a GSM network phone’s unique identity

Which mobile phones have an IMEI number?

  • Mobile phones that are on one of the GSM networks (AT&T, T-Mobile, and the majority of phones around the globe) comes with a 15 digit IMEI number.
  • If a mobile phone does not have an IMEI number, it will have a MEID number, if it is on one of the CDMA networks (Verizon, Sprint)

Do all phones have an IMEI number?

  • In America, most pre-paid and non-contract phones do not have IMEI numbers.
  • In Europe, Asia and Africa, most disposable phones do not have an IMEI number.

Why is writing down my phone’s IMEI number and keeping it in a safe location a good idea?

  • If your phone is lost or stolen, you can notify your mobile service provider, give them the IMEI number to block your phone.

What do the initials MEID stand for?

  • Mobile Equipment Identifier

Which mobile phones have a MEID number?

  • Mobile phones that are on one of the CDMA networks (Verizon, Sprint, US Cellular) comes with a 14 digit MEID

How do I find my phones IMEI/ MEID number?

  • There are multiple Methods to find the IMEI number or the MEID number on mobile phones. The most common and easiest method is to dial the universal code.

Most Common Method – Dial the Universal Code

On most phones, the easiest way to retrieve the IMEI or MEID is by dialing the universal code:  Dial  *#06#

  • The number will usually appear on the screen of your phone.
  • You will need to write this number down, as it cannot be copied and pasted.

Non-iPhone Method – Looking Under the Battery

  • Power down your phone
  • Remove the back from your phone

This is only possible with phones with removable batteries.
It is not possible with iPhones or other phones with affixed
batteries.

  • Take out the battery.
  • Find the IMEI / MEID number

This will vary depending on which phone you have, however the IMEI / MEID number is usually printed on a sticker that is affixed to the phone underneath the battery.

Original Packaging Method – If you happen to still have it

  • Locate the barcode label stuck to your box
  • Look for the IMEI / MEID Number – it should be clearly labled
    and is listed together with the barcode and serial number.

If I have an iPhone, how do I find the IMEI or MEID number?

iPhone – Method #1:   From the Dial Pad

  • From your iPhone’s dial pad, enter *#06# and a 15 digit IMEI Number should appear on the screen
  • If this does not work, go to Method #2

iPhone Method #2:    From the Home Screen

 Open the Settings app – this can be done from the home screen

  • This works for any iPhone
  • Tap ‘General’
  • Then Tap ‘About’
  • Then Tap ‘IMEI / MEID – If you want to copy the number, press and hold to copy it to your clipboard.
  • If this doesn’t work, go to Method #3

iPhone – Method #3:  Back of your iPhone

Look at the back of your iPhone, most have the IMEI number engraved in the back of the phone, down near the bottom.

  • If you need the MEID number, take the same number, however, ignore the last digit. (IMEI is 15 digits and MEID is 14 digits)
  • If this doesn’t work, go to Method #4

iPhone – Method #4:    Check the Original Packaging

  • Locate the barcode label stuck to your box
  • Look for the IMEI / MEID Number – it should be clearly labled
  • and is listed together with the barcode and serial number.
  • If this doesn’t work, go to Method #6

iPhone – Method #5:   Remove the SIM Card Tray

  • For iPhone 3’s and iPhone 4’s – remove the SIM card tray for your specific model.
  • Your IMEI / MEID # is printed on the tray.
  • To determine your MEID number, ignore the last digit.

iPhone – Method #6:   iTunes

Find IMEI / MEID using iTunes

  • If your iPhone will not turn on, connect it to your computer and and open iTunes to retrieve the IMEI / MEID number.
  • Select your iPhone from the ‘Device’ menu in the upper right corner of iTunes => then click the “Summary’ Tab.
  • Click the ‘Phone Number’ entry next to the image of the iPhone.
  • Copy the IMEI or MEID number. If both are displayed, if you are with Verizon or Sprint (CDMA), copy the MEID number. If you are with AT&T or T-Mobile (GSM), copy the IMEI number.

If I have an Android Phone, how do I find the IMEI or MEID number?

Android – Method #1:  From the Dial Pad

  • From your iPhone’s dial pad, enter *#06# and a 15 digit IMEI number should appear on the screen.
  • If this doesn’t work, go to Method #2

Android Method #2:  From the Home Screen

    • From the Home screen of your Android Phone, look for the ‘Settings App’
    • You can do this by tapping the ‘Setting App’ in your phone’s
    • Then Tap ‘About Phone’ – It maybe located at the bottom of the ‘Settings’ menu, so you may have to scroll down.
    • Then Tap ‘Status’ – Scroll down until you find the IMEI or MEID number. If both are listed, determine which one you need:
    • If you are on a GSM Network, like AT&T or T-Mobile, you will need the IMEI number.
    • If you are on a CDMA Network, like Verizon or Sprint, you will need the MEID number.
    • Write down the number or type it out, as there is no way to copy it to your Phone’s clipboard

Android Method #3:  Check the Original Packaging 

      • Locate the barcode label stuck to your box
      • Look for the IMEI / MEID Number – it should be clearly labeledand is listed together with the barcode and serial number.
      • If this doesn’t work, go to Method #4

Android Method #4:  From Google Dashboard

    • From any computer with a web browser, you can access Google’s Control Dashboard:
    • You will need to log-in with a Google account associated with your Android phone.
    • Go to google.com/setting/dashboard
    • Click on the ‘Android’ heading to expand the Android section
    • In the list, locate your phone. If you have multiple devices associated with this account, you will see all of the devices displayed. Find the Android device you are trying to retrieve the IMEI oe MEID number for.
    • The first entry for your phone should be the IMEI number. Only the IMEI number will be displayed, even if you are looking for the MEID number. Ingnore the digit if you need the MEID number instead of the IMEI number.
    • This will of coarse depend on what network the phone is with:
    • Verizon & Sprint (CDMA Network) need the MEID number
    • AT&T and T-Mobile (GSM Network) need the IMEI number.

*#06# will not show me an IMEI number, why?

  • From your phone’s dial pad, enter *#06# and a 15 digit IMEI number should appear. If it does not appear, please refer to the question above, “How do I find my phone’e IMEI or MEID number?”

SIM Card

Which cell phones use SIM Cards?

  • Any GSM carrier (AT&T and T-Mobile) phones use a SIM Card.
  • Many CDMA carrier (Verizon and Sprint) phones now have SIM cards, but that isn’t because of CDMA. The SIM Cards are generally there for Sprint’s and Verizon’s 4G LTE networks, because the LTE standard also uses SIM Cards. The phones may also have SIM Slots to support the foreign networks as “world phones”. However, those carriers still use CDMA to authenticate their phones on their own home networks.
  • This is important because Flash Wireless is using SIM cards sent out to new customers to activate their new service. These activations are with Sprint and Verizon Phones.

Which cell phones do NOT use SIM Cards?

  • Some CDMA carriers (Verizon and Sprint) phones do not use SIM cards.
  • Verizon and Sprint’s-  4G LTE networks usually use a SIM card because of the LTE standard. 
    – They may also have a SIM slot to support foreign GSM networks as “world phones”

What is a SIM card and what is it's purpose?

  • SIM stands for Subscriber Identity Module. It is a small circuit board which is placed in your cell phone (any GSM phone – AT&T and T-Mobile) and (some CDMA phones – Verizon and Sprint) in order to identify it to your carrier. It is why you can swap SIMs in GSM phones and your phone number,voice and data plans are swapped right along with it.

I activated my sim card and my iPhone still says NO SERVICE or INVALID SIM but phone has been unlocked, what do I do?

  • If you back up and restore your iPhone with iTunes and are still not receiving any service please follow these steps: 1. Insert the SIM card into the iPhone.
  • Connect your iPhone to iTunes (Make sure iTunes has an internet connection).
  • Your iPhone should then activate with the SIM card. You may need to connect and disconnect your iPhone a few times. If you have not completed the back up and restore please see these instructions. https://unlockingyourphone.com/troublecategory/apple/

Should I remove my old Sim card during the unlocking process?

  • Any phone other than an iPhone needs a locked sim (the new sim card you want to use) in order to type in your unlock code. You should have received detailed instructions within an email we sent you during the unlocking process. If you cannot find this email, please search for your model on our homepage and look in the unlock instructions for that model on that product page. An iPhone simply needs the new sim card and follow the required steps of “back up” and “restore” through iTunes. This can be done by highlighting the device name and pressing (CTRL + mouse click) on an apple computer or from a Windows computer right click on mouse when highlighting the device name inside iTunes.

I’m unlocking my iPhone. When do I put my T-Mobile or Simple Mobile Sim card into the iPhone?

  • Please insert the the new SIM card into the iPhone just before you RESTORE from backup file. Remember, first BACK UP your iPhone in iTunes to save a copy of your phone memory. Restoring without first backing up will cause you to lose your contacts, pictures, notes, messages, etc.

I unlocked my iPhone, put in a new SIM card and it says “NO SERVICE” what should I do now?

  • After you unlock an iPhone and insert a new SIM card it could take up to 5 minutes for the new SIM to pull service. This provisioning only happens the first time a new SIM is used.

Will unlocking my phone allow me to use any sim card I choose?

  • Yes, You can use any SIM card in your unlocked phone.

Network - GSM / CDMA

What is the difference between GSM and CDMA?

  • GSM stands for Global System for Mobile communications. GSM networks are used in the US and around the world. In the United States the largest GSM carriers are AT&T and T-Mobile. In Canada, the largest GSM carrier is Rogers. GSM phones will have a SIM card. This is found near the battery or on the side.
  • CDMA stands for Code Division Multiple Access. CDMA networks are much more common in the United States, where the largest CDMA carriers are Verizon and Sprint. Some CDMA phones will have a SIM card if they are on Verizon or Sprint’s 4G LTE networks. They may also have a SIM slot to support foreign GSM networks as “World Phones”.

If a GSM phone is unlocked, can I use it on International travel?

  • Yes, if you have an unlocked GSM Phone, you can take it where ever you want and use any GSM network SIM CARD in it.

If a CDMA phone is unlocked, can I activate it and use it on International travel?

  • Unlocking your CDMA phone doesn’t gives you mobility to take it on International Travel and have the freedom to use any network on it. Even after unlocking your CDMA phone you need to get it reprogrammed from the network operator you want to use it on. CDMA phone used programming which makes it able to use specific network.
  • Whereas Unlocked GSM Carrier phone is best option to take it on international travel.

Carrier

Can’t I just get this code from my carrier for free?

  • The short answer is yes. However it is contingent on several
  • factors…Your contract is complete and your bill is completely paid up to date.
  • They will log it in their system and tell you to come back on some day when the moon and the stars are lined up perfect and other hurdles.
  • The bottom line is they know when you want to unlock your phone they are probably going to lose a customer to another service provider.
  • In our experience, it has taken customers weeks to receive their unlock code from their carrier.

Can any CDMA Phones (Verizon and Sprint), once unlocked, be used on the GSM network (AT&T and T-Mobile) ?

  • No, CDMA carrier phones can only be used on CDMA networks, they can never be used on GSM networks. Both CDMA and GSM uses different technology so that’s why both cannot be used on one kind of phone, ie: GSM or CDMA.

Can any GSM Carrier Phones (AT&T and T-Mobile), once unlocked, be used on the CDMA network?

  • No, GSM Carrier Phones (AT&T and T-Mobile) can only be used on GSM networks, they can never be used on CDMA networks (Verizon and Sprint).

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